HOH Terms and Conditions

 Info: If you require any further information on any of the gowns please contact me here 

Ordering;  Please email me for details and I will send you a Paypal invoice. Please give your contact details such as name, address, email address, telephone number and gown details/ size and price. Please remember £15 for postage will be added to the price of your gown. Instant payment should be made via Paypal's secure website.

 

Paypal is the preferred method of payment, but payment by cheque is also available. You will need to email me, or ring first on 01323 642841 and I will give you the address to send the cheque to. You should let me know your details eg; name, address, email address, phone number, gown you are ordering and the price. When HOH receives the cheque it can take up to 7 working days to clear, after which the gown will be dispatched. Cheques should be made payable to Mrs J Miles. You should write your home address, cheque guarantee card number and expiry date on the reverse of the cheque.  

 

Delivery;   On receipt of payment,  your gown will be sent out by courier, the same day, if possible. Normally DHL or  parcelforce is used. This normally takes 2-4 days. This will also include insurance up to £500. This will cost £15 for courier delivery. 

Returns;   Your gown should reach you in perfect condition. HoH cannot be held responsible for gowns lost or damaged in transit. This would be covered by the courier's insurance and would have to be taken up with them. All HOH gowns leave us in perfect condition. If there are any minor imperfections, these will be mentioned on the gown description. All gowns are sold as seen. The customer must take responsibility for measuring themselves and checking measurements correctly. HOH do not take responsibility for gowns purchased which do not fit, or changes of mind regarding the style etc, on receipt of the gown.

 ** Refunds are only given in the unlikely event that the gown has been mistakenly mis-represented in the description & returns must be made within 7 days of purchase. 

If this is the case, you should contact me ASAP, by email only, stating the problem, which gown you purchased and all of your contact details.  WE ONLY ACCEPT A REFUND OR EXCHANGE WITH A VALID RETURN NUMBER, SO PLEASE DO NOT SEND THE GOWN BACK WITHOUT CONTACTING ME FIRST. A return code will then be given to you.  The gown will need to reach us in pristine condition, within 7 days of purchase. There should be no marks, catches, make-up stains, smoke smells etc. If the gown is received in perfect condition, then a full refund will be issued/ sent by cheque. If the item has not been returned to us in a re-saleable condition, then we reserve the right to refuse a refund. HOH do not pay the return postal charges.

 

If you have any further queries, please email HOH before purchase of a gown is made and we will be happy to help you, click here